The Helpdesk Support Team at our Headquarters in Hanover is looking to hire a Technical Support Analyst for their second shift (12-9).

On a day to day basis, you would be responsible for handling, diagnosing, and resolving end user calls in a single point of contact Helpdesk Environment.

This is a high profile, high call volume structured environment:

Provides support in the area of PC Operations related to Windows 98/2000/XP, Outlook 2000/XP, Office 2003, Strong Documentation Support experience. Must be able to provide outstanding customer service while assisting/resolving 20-25 incidents per shift related to XP and Remote Connectivity. An 80% FCRR(first call resolution rate) with an average talk time of 7.5 minutes. This person should be very comfortable supporting, troubleshooting issues related to XP, connectivity, remote support for our internal users and back up our internal commercial Team.

Specific responsibilities include:  Acting as the customer advocate for problem resolution Advanced user and intermediate trouble-shooting skills.

Must Haves: 

1. 1-3 years of Helpdesk phone support experience supporting:

2. Windows XP, 2000, Exchange 2003/Outlook, Office 2003 (heavy MS Word Support), Documentation Management Support Experience (I-Manage)

3. Remote Connectivity Support (IE) " Go To Assist"

4. Strong Customer Service Skills are essential and having attention to detail.

Top Skill Sets: 

1. Person must have 1mo - 2 years of Helpdesk phone support experience

2. 1-3 Years of Experience/supporting troubleshooting Windows Operating Systems (XP,2000) Troubleshooting Exchange 2003, Outlook and Office 2003 (heavy MS Word Support) The user community is a law firm and they are big Office and Documentation Support Users.(I-Manage).

3. Good Customer Service

Join TEKsystems(®) and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high˜aliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V