• F5 Operations
• NYC, NY

F5 LOADBALANCERS A MUST FOR THIS POSITION

You will be responsible for maintaining smooth operations of all aspects of customers’ infrastructure that the team is responsible for.  Essentially as a support role, the core activities include customer liaison, diagnosis and resolution of faults, investigation into recurring issues, planning and implementing changes and offering technical advice to customers. You will need to have an excellent understanding of the OSI Model and Networking Essentials, ideally with Appliance Management skills relevant to Load Balancing and Proxy devices such as F5, Blue Coat, ASA etc.
 

F5 Security Operations

Alert Management of customer infrastructure through tools & systems made available to you

• Troubleshooting and resolution of incidents, working to critical SLAs

• Configuration and routine house keeping through Health Checks
• Raising Change Requests, planning and implementing of customer and internal changes, following an ITIL framework
• BLUE COAT, F5, ASA, and Related Secuirty Products
• Maintaining the customer Inventory and ensuring standard configuration is maintained across the customer infrastructure
• F5 Load Balancing
• Taking an active role in your own development and working towards gaining industry recognized certification in the core products supported in addition to developing other technical and interpersonal skills. Ability to learn on the job with a view to managing new devices and technologies.

  essential duties

The Network System Specialist role will include:

• Working to predefined SLAs & KPIs
• Maintaining accurate work logs via ticketing systems
• Strive to achieve Operational Excellence
• Owning all relevant proceedings in a shift and effective handover of all relevant information to the next shift colleague.