The Senior Release Manager serves as a liaison between varying business units to guarantee smooth and timely
delivery of software products or updates. This role is the gatekeeper to the production systems and applications and is
responsible for the all deployment and packaging of software changes in the production system.
The candidate must be a skilled communicator and have good organizational skills. This role will be responsible for
ensuring that all changes to the production environment are reviewed, approved and implemented following a
structured, standard process that minimizes risks while ensuring that required changes are made in a timely fashion.
The successful candidate will collaborate with numerous technical teams, DBA team and business leaders to set goals,
priorities and schedules for the ongoing success of the change and release management process.

Responsibilities:
Prepare the Quarterly release calendar, recording all important release milestones, phases, and system
downtimes. Reconcile roll-out dates and timeframes with all parties participating in a release
Ensure all Change requests and associated documentation is recorded in the Change Management tool, use the
tool and associated reports to track changes
Acts as gatekeeper from a technical and process perspective and work closely with regional support teams to
ensure smooth transition and awareness of release and production window items prior to deployment
Work with Development and QA staff in testing, configuring, staging and deploying new code to pre prod &
production environment
Work with Production Support staff in handing over application, new versions and detailing changes to the
production environment
Develops and maintain technical support documentation & inventories
Work with counterparties to ensure systems are optimally configured
Own, maintain, and publish the Release Notes document
Manage Production window activity in respect of testing, UAT sign-offs and deployment to Production
Act as Gatekeeper for Go-live production readiness, for both quarterly releases and Production window
migrations
Participate in weekly meetings with Regional support/Change management/Development teams to ensure
availability of environment and resource
Prepare release activity status reports
Co-ordinate Regression testing and ensure completion to deadlines set by the quarterly Release schedule
Co-ordinate Performance testing objectives, scope and deliverables to ensure compliance and completion to
deadlines set by the quarterly Release schedule
Co-ordinates testing on internal projects specific to FIS colleagues
Challenge and enhance the release management process
Continuously educate the internal team and stakeholders on the importance of release management
Ensure change procedures are adopted across the entire organization and adhere to departmental audit policies
Lead and participate as required in internal and external audits
Implements and maintains tools to support release and change management

Qualifications
Bachelor’s degree preferably with a focus in one or more of the following disciplines: Business Administration,
Computer Science, Accounting Information Systems Finance

Requires 5-7 years of experience
Strong experience in software release engineering, and/or configuration management
Extensive experience performing functions of build/release/ configuration engineer. Experience must include use
of Oracle eBusiness ERP or other Enterprise solutions
Knowledge of software configuration management systems and/or source code version control systems.
Knowledge of the deployment of Oracle PL/SQL code, forms and reports
Knowledge of technical architectures and development phases
Working knowledge of the Software Development Life Cycle (SDLC)
Knowledge of software testing and automated test scripts and quality assurance methodologies
Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external
clients, peers, management and cross-functional areas, to build relationships and use facilitation skills with
both technical and non-technical personnel
Ability to manage time effectively, to work under time pressure, to meet schedules and deadlines, to
multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
Proficiency with Microsoft applications; specifically Projects, Excel, Word, PowerPoint
Good time management skills; ability to set priorities and meet deadlines
Knowledge of information technology and financial accounting concepts a plus
Strong analytical skills with the ability to creatively solve problems
Ability to work effectively in a diverse workforce