Our Client is looking for a Technical Support Engineer:
Respond to customer product tickets daily
Provide troubleshooting and debugging of customer problems
Provide phone support to all accounts
Manage customer communication and expectations
Escalate necessary items to Engineering for resolution
Provide communication flow between the customer and Development, Sales and Field Security teams
Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
Experience with Databases (Oracle, Sybase, MSSQL, DB2).
3+ years of enterprise software implementation experience.
Experience and in depth knowledge of operating system and database security.
Familiarity with one or more of the following web technologies: XML, SSL, Web and Application Servers
Excellent communication skills.
Experience with QA duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases and test plans).
Security software or internal IT audit experience a plus.
Elevano is a premier provider of innovative Information Technology Solutions and Resources. We offer a wealth of employment opportunities for technical professionals. You will be empowered to do the best job and achieve your professional goals. Our goal is to match your talent to the best job. Elevano is an equal opportunity employer.