CRM Certification: When it Does and Does Not Matter [CIO] Health IT to Fuel Job Growth for Consultants, Recent Grads [FierceHealthIT] A Surly Employee Makes a Techie's First Job a Nightmare [InfoWorld] When Mentoring Goes Bad [WSJ] How To Be Charismatic [CIO] Yippy Growing by Leaps, Bounds [news-press.com] IBM survey: CEOs Say They Can't Handle Growing Business Complexity [NetworkWorld] Utility Industry Grapples with Smart-Grid Tech [cnet] maxIT Healthcare and Ingenuity Solutions Group Announce Merger [PRNewswire] -- Sonia R. Lelii