Our customers have very high expectations. That’s just the way we like it. Businesses should never have to settle for subpar performance from their vendors, and we work hard every day to make certain they never do.
At Kimball Midwest, every customer is important to us. You’ll see our obsessive attention to detail in every product, every delivery, and every interaction. Do you want the industry’s best products? Even after all the testing we do to prospective products, only about 10% of the items we consider meet our stringent qualifications and make it into our product line. Need rapid delivery? Dependable, industry-leading service and next day delivery for most customers in the U.S. means you will get the product you need, when you need it. Want someone who listens to you? Your experienced Kimball Midwest representative is attentive to your shop’s needs, and provides customized solutions perfect for your business, even making sure no items go to waste through our Vendor Managed Inventory (VMI). Want a vendor that stays true to its roots? With 80% of our inventory spend going toward American-made products, you can be confident your shop is supporting the American economy while using superior-quality products.
And that’s just the beginning. This overarching approach to outstanding, old-fashioned customer service can be best summed-up as The Kimball Midwest Experience. Once you experience it, we think you’ll agree it is the best value in the industry.