Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
The company has developed an all-in-one IP communications software suite that's scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.
Founded in 1994 and backed by more than 4,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set composed of premise-based and communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.
Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah s Entertainment, Harvard University, Honda, Hydro-Qu bec, John Deere, Kohl s Department Stores, Microsoft, Motorola, Nautilus, Random House Group, Rolex, Sony, US Airways, Volvo, and Walgreens.
The company began licensing its products in 1997 and has grown in total revenues from $121.4 million in 2008 to $166.3 million in 2010. Interactive Intelligence sells its award-winning solutions through a global network of more than 300 VARs, including Affiliated Computer Services, Agori, Arvato (a division of Bertelsmann), Atea, Computer Sciences Corp., Dimension Data, Hitachi, IBM, Iwatsu, MTS Allstream, Newtel Essence B.V. (a KPN Company), Ronco Communications & Electronics, and TietoEnator.
In addition to a mature and expansive reseller channel, Interactive Intelligence also offers a wide range of services via its Global Services teams (Support, Managed Services, Professional Services, Education, and CaaS) with approximately 250 service employees staffing offices in the U.S., U.K, Netherlands, Germany, Japan, Australia and Kuala Lumpur.
The Interactive Intelligence product line is ideal for mid to large-sized enterprises and contact centers, global 1,000 firms, and distributed organizations, including those with remote and mobile workers. Vertical specialties include collections, financial services (banks and credit unions), insurance, and teleservices/outsourced services.