Systems Integration, Inc. (SII) is an ISO9001:2000 certified company, and a leading provider of telephony-based solutions with expertise in system design and integration. The Company integrates the newest VoIP telephony technologies and updates legacy systems and networks that optimize performance and productivity.
SII focuses on all aspects of Call Center/Help Desk Management solutions. SII serves as a one-stop resource to achieve improved customer satisfaction, integrating Voice over Internet Protocol (VoIP), Private Branch Exchanges (PBXs), Computer Telephony Integration (CTI) applications, Interactive Voice Response (IVR) systems, Automatic Call Distribution (ACD), Screen Pops, Unified Messaging and Customer Relationship Management (CRM) applications. For SII's customers, the value of this 'one-stop' solution is immediately realized through vastly improved productivity and reduced operating costs. Playing a key role in SII's business strategy are 'best-of-breed' vendor relationships, which allow SII to integrate the newest technologies from market leaders while protecting any residual value in legacy systems and networks.
SII's client base includes a wide array of Federal Government agencies, including but not limited to the U.S. Army, U.S. Air force, Consumer Product Safety Commission, Department of Commerce and Department of Homeland Security. Additionally, the Company provides services for local and state governments, such as the City of Baltimore, and for commercial clients including but not limited to Viasys and XLHealth. In addition, SII maintains a Top Secret facility, and has completed technical Security Certification and Accreditation from the Department of Homeland Security for our TSA Contact Center.
SII has earned an outstanding past performance history in supporting the government and commercial sectors and has established Partnerships with nationally recognized call center hardware and software manufacturers. Please take your time in learning more about our respected reputation by downloading the PDF and Powerpoint overviews below.