We turn great expectations into great accomplishments by having a clear philosophy. Our entire staff across our vast health system takes immense pride in honoring the beliefs that position us as a leader. Every day, we practice what we preach, bringing us closer to our patients, to our community, and to each other.
Our Mission is to deliver leading-edge patient care, research, and education. Our Vision is to heal humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness. Our Values ensure Integrity, Compassion, Respect, Teamwork, Excellence and Discovery in the work we do daily.
CICARE Our World Class Practices
CICARE (pronounced See-I-Care ) is an acronym that serves as a set of guidelines for what is expected of every team member at UCLA Health.
Connect with the patient or family member using Mr./Ms. or their preferred name. Introduce yourself and your role. Communicate what you are going to do, how it will affect the patient, and other needed information. Ask for and anticipate patient and/or family needs, questions, or concerns. Respond to patient and/or family questions and requests with immediacy. Exit, courteously explaining what will come next or when you will return.