TMNA Services, LLC was established in 2012 as the shared services company to Tokio Marine North America, Inc. (TMNA). With headquarters located in Bala Cynwyd, Pennsylvania, TMNAS provides value-added services to all TMNA Group Companies including Philadelphia Insurance Companies (PHLY), First Insurance Company of Hawaii (FICOH), Tokio Marine America (TMA), and its insurance companies.
Our range of services include Legal, Internal Audit, Actuarial, Information Technology, Facilities, Finance & Accounting, Corporate Communications, and Human Resources, which deliver efficiencies and cost savings through the streamlining of processes, while building synergies across our business units.
At TMNAS, customer service is our focus -- the key to our success is the voice of our customers. We are passionate about the services we provide, and work to support our business units with the resources they need to accomplish their objectives. We continuously work to improve the quality of our services, based on results from our Key Performance Indicators (KPIs).
As TMNAS, we strive to provide superior professional services which support the business and governance needs of our valued customers.
Our vision serves as the framework that guides every aspect of our business. We strive to add value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals.
These core values guide and direct our actions and shape our culture:
Our perspective starts and ends with the customers needs in mind, adding value in all that we do.
We have a commitment to act with honesty and fairness, taking personal responsibility for our actions. We take the initiative to solve problems and to do what is right.
We treat each other with high regard, working as a team. We foster an atmosphere where each person is valued.
We care about our work, taking pride and going the extra mile to accomplish our individual goals which contribute to our overall success.
We are creative and continuously work to improve the quality of the services we deliver.
Work should be challenging and the challenge should be fun. We have a positive and proactive approach, with a commitment to enjoying what we do.