Delivery Manager- Java, API, Production Support

Hello Everyone,

Hope you are doing good!!!!

My name is Pavan and I work with Metasis Information System., I have a great opportunity for you, please find the job details below, if you are interested in applying please send me your updated resume and best time for you to discuss about this opportunity in details.

Role: Delivery Manager (Production Support)

Location : Frisco TX / Bellevue WA (Onsite)

Duration: Long term contract

Skill set : Delivery Manage - Production Support - Drive PS engagement - Java Microservices API engagements, Cloud, DevOps

We are seeking an experienced and results-driven Delivery Manager to lead and manage the Production Support Service Delivery for a mission-critical Application Suite.

The ideal candidate will have prior experience overseeing large-scale support operations, including managing a team of approximately 100+ resources, ensuring high-quality, stable, and efficient support services 24x7.

This role requires deep expertise in IT Service Management, stakeholder communication, and delivery governance across distributed teams.

Key Responsibilities:

Service Delivery Management: o Oversee end-to-end delivery of production support services across the enterprise platform and infrastructure. o Ensure SLA adherence, uptime, performance, and incident resolution targets are consistently met. o Implement and improve ITIL-aligned processes (incident, problem, change, and release management).

Team Management: o Lead a global support team of 100+ professionals including L1, L2, L3 support engineers, leads, and managers. o Foster a culture of accountability, continuous improvement, and operational excellence. o Drive workforce planning, hiring, onboarding, and performance management.

Stakeholder & Customer Engagement: o Serve as the primary point of contact for senior stakeholders, ensuring transparent communication and timely issue resolution. o Regularly provide operational updates, risk assessments, and service performance reports.

Operational Excellence & Governance: o Define and monitor KPIs, SLAs, and OLAs. o Identify areas of improvement and drive automation, efficiency, and process enhancements. o Conduct regular service reviews and audits to maintain compliance with regulatory and internal standards.

Crisis & Escalation Management: o Lead the resolution of high-impact incidents, coordinating across teams to minimize business disruption. o Own major incident communication and root cause analysis reporting. o Communication with all stakeholders and leadership

Thanks & Regards,

Pavan Raikhelkar

LEAD TALENT ACQUISITION SPECIALIST

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