Senior Business Analyst with Technical Writing experience - Onsite role - Only W2 is required

Daily Duties / Responsibilities:

This implementation assistance would include, but is not limited to:

• status reporting of operational support tasks and related work efforts.
• identifying metrics and key performance indicators (KPIs) of processes and their output.
• create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
• review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and Support deadlines, milestones and activities

• Apply change, risk and resource management
• Document all meetings attended, directives, and significant phone conversations.
• Develop and deliver professional technical Program updates to DIS leadership and supporting staff.
• Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes.
• Responsible for tracking key project milestones and recommending adjustments to Project Managers
• Must possess extensive knowledge and expertise in the use of microsoft office tools.

Required Skills (rank in order of Importance):

• Excellent technical writing skills; Technical writing experience
• ability to create effective and clear process flows and similar diagrams in powerpoint or visio

Preferred Skills (rank in order of Importance):

• Simultaneously manage multiple reporting requirements
• strong schedule management and planning skills
• support regulatory compliance projects
• 5+ years of experience in technical writing
• Experience with technical SOP documentation and graphic creation in visio

Required Education/Certifications:

• bachelor's degree or an associate's degree with 2 years of experience

SOFT SKILLS:

• Excellent problem-solving ability
• Excellent team player
• Excellent communication (Written and verbal) skills
• ability to work at a high-volume and fast pace
• strong collaborator and strong ability to meet deadlines
• ability to identify, map, and support business processes