Help Desk Analyst I

  • Tulsa, OK
  • Posted 12 hours ago | Updated moments ago

Overview

On Site
USD 19.79 - 22.91 per hour
Full Time

Skills

Attention To Detail
Computer Hardware
Educate
Sales
Zendesk
Salesforce.com
Customer Experience
Customer Satisfaction
Continuous Improvement
Onboarding
Training
Customer Service
Technical Support
SaaS
IT Infrastructure
Help Desk
Customer Relationship Management (CRM)
Communication
Conflict Resolution
Problem Solving
Multitasking
Information Technology
Computer Science
Electronic Commerce
Startups
Scripting
Cloud Computing
Bilingual
Multilingual
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

Job Summary We are seeking a motivated and tech-savvy detail oriented to join our team as a Technology & Customer Service Experience Specialist. In this hybrid role, you will blend your technical knowledge with excellent communication and problem-solving skills to deliver outstanding support and ensure a seamless customer experience with our digital products and services.
Key Responsibilities Provide first-line technical support to customers via phone, email, chat, or ticketing systems. Troubleshoot and resolve technical issues related to software, hardware, or web platforms. Educate customers on product features, updates, and best practices. Work cross-functionally with engineering, product, and sales teams to escalate and resolve complex issues. Document and track issues, solutions, and feedback in CRM or helpdesk systems (e.g., Zendesk, Salesforce, Freshdesk). Identify opportunities to improve customer experience and suggest product or process enhancements. Monitor customer satisfaction metrics and contribute to continuous improvement initiatives. Support onboarding and training efforts for new users, ensuring smooth adoption of technology.

Requirements

Required Skills & Qualifications Proven experience in a customer service or technical support role (2+ years preferred). Strong understanding of technology systems, SaaS products, or IT infrastructure. Familiarity with helpdesk software and CRM tools. Excellent verbal and written communication skills. Ability to explain technical concepts in an easy-to-understand manner. Strong problem-solving and multitasking abilities. Customer-centric mindset and a proactive attitude.
Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Communications, or a related field. Experience working in a fast-paced tech, e-commerce, or startup environment. Knowledge of scripting, APIs, or cloud services is a plus. Bilingual or multilingual skills are an advantage.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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