Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Epic software
healthcare
Subject Matter Expert (SME)
Urgent Care module within Epic.
Job Details
W2 Contract to Fulltime position
No sponsorship required
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Role: EPIC Technical Analyst
Location: 100% Remote
Responsibilities:
- Act as a key technical liaison between Epic software and hospital IT teams, troubleshooting technical issues, implementing inventive solutions, and ensuring optimal software performance.
- Manage support for three healthcare organizations, balancing differing workflows and project needs.
- Drive long-term implementation projects and continuous improvements to ensure client satisfaction and success with Epic software.
- Serve as the internal Subject Matter Expert (SME) for third-party integrations and the Urgent Care module within Epic.
- Proactively monitor issue tickets related to the Urgent Care module and provide timely solutions.
- Collaborated with R&D to enhance the functionality and usability of the Urgent Care module, contributing improvements that now benefit future customers across the Epic platform.
- Host regular office hours to support internal teams with the Urgent Care module and assist client analysts with general Epic-related questions.
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