Help Desk Lead - 30 Months - Menands, NY 12204 (3 days Onsite per week)

Overview

Hybrid
$65 - $70
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 30 Month(s)
No Travel Required

Skills

Help Desk
Computer Hardware
Regulatory Compliance
Training And Development
Level 2 application support
troubleshooting issues
ITSM
troubleshooting

Job Details

Hi ,

We are looking to hire suitable candidates for HBITS-07-14481 - Help Desk Lead opportunity with one of our clients in Menands, NY 12204.

We are a prime vendor to the New York State and work on their HBITS: Hourly-Based IT Services (New York Statewide) requirements.

Position Name: Help Desk Lead

Job ID: HBITS-07-14481

Duration: 30 Months
Location: Menands, NY 12204 (3 days Onsite per week)

Primary Skills:

  • 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
  • 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
  • 36 months experience documenting/writing training materials.
  • 36 Months developing and delivering employee training materials.
  • 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
  • 36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture.
  • 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).

Thanks & Regards

Adarsh Shukla

Human Resources Manager

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