Help Desk Support Technician SME Level for MDEK12 - Onsite

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

KACE
ITSM system
Windows 10
MDEK12

Job Details

Role: Help Desk Support Technician SME Level for MDEK12
Location: Jackson, MS - Onsite
Job ID: 142707

Description:

This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters. Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary. Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested. Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity

Required Skills/Experience

Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.

Preferred/Not Required

Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.