Service Desk Technician

job summary:

As a Desktop Support Technician, you will be the first point of contact for all technology needs for students and staff at a community college. You'll play a crucial role in maintaining a seamless technological environment, ensuring everyone has the tools they need to succeed. This is a hands-on position that involves installing, maintaining, and troubleshooting a variety of hardware and software, both in-person and remotely. You will also be responsible for supporting classroom technology and events, making sure all equipment is ready and functional.

Health, Dental and Vision Insurance Offered.

location: Estherville, Iowa

job type: Permanent

salary: $41,600 - 43,600 per year

work hours: 8am to 5pm

education: High School



responsibilities:

• Provide outstanding customer service to all college staff and students.
• Install, support, and repair computers, software, and educational technology equipment.
• Resolve technology issues for end-users efficiently and professionally.
• Travel to various campus locations to install, demonstrate, maintain, and repair equipment.
• Report equipment performance deficiencies and provide feedback.
• Coach end-users on how to use self-service options and promote independent problem-solving.
• Deliver hands-on training and create technical support documentation for classroom systems.
• Set up, operate, and dismantle A/V equipment for college events.
• Maintain confidentiality of all student and staff information.
• Build and maintain strong working relationships with colleagues and the college community.
• Handle complaints with good reasoning and a positive attitude.
• Work independently to manage your workload and make good decisions.

qualifications:

Required Qualifications

• Associate degree or Certificate/Diploma in computer science or a related field.
• 1-3 years of proven experience in Desktop Support, Audio/Visual Support, educational technology, or a related field.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), Mac operating systems, and Adobe Flash Media Live.
• Strong customer service skills with a positive and respectful attitude.
• Excellent written and verbal communication skills.
• Valid driver's license.

Preferred Qualifications

• CompTIA A+ Certification.
• InfoComm CTS (Certified Technology Specialist) Certification.
• 3-5 years of experience in Desktop Support, Audio/Visual Support, or a related field.
• Prior experience supporting a higher education environment.

skills: The position requires sitting for extended periods, frequent typing and data entry, and occasional lifting of up to 50 lbs. You must also be able to travel to different campus locations in a company vehicle. The work environment is primarily a professional office setting on campus, with occasional work in a warehouse.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.