Chief Digital Services Officer

Chief Digital Services Officer

Fully Onsite

Philadelphia, PA

Fulltime

In-person Interview

Digital Strategy Development-Develop and implement a comprehensive digital innovation strategy that aligns with key business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals.

Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions.

Lead and inspire the Software Development Director and Digital Content Director, fostering a collaborative and innovative work environment.
Oversee the recruitment, development, and performance management of the digital innovation team.
Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision.

Required:
Proven track record managing complex projects.
Ability to solve complex business problems and develop user/business-driven technology strategies and plans.
Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills.
Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems.
Exceptional customer service orientation.
At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation.