Sales Operations & Enablement Lead


On Site
USD 88,300.00 - 145,700.00 per year
Full Time


Acceptance testing
Attention to detail
Sales operations
Instructional design
Technical Support
Technical sales
Organizational skills
Positive attitude
Problem solving
Conflict resolution
Contract lifecycle management
Apache Flex
Microsoft Excel
Customer relationship management
Analytical skill

Job Details

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies .

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

This position requires a hybrid work persona, on-site in San Diego, CA. Responsibilities include but are not limited to the following:
  • Lead for Training and Enablement of new Sales Operations Specialists within the org
  • Creation, Modification and Review of Process/Training Documentation for the org
  • Collaborate with team on improvement and revision of new hire training program
  • Be the Subject Matter Expert of Process and Procedures for Sales Operations
  • Become a CPQ/CLM Expert
  • Active participation in CPQ/CLM release cycles including:
    • Requirement Identification
    • User Acceptance Testing
    • SOPs process documentation
  • Assist AMS Deal Teams with Flex (overflow) deals as requested
  • Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices
  • Lead & assist with Enablement Projects as requested
  • Act as the first line support for sales operations team in areas of training, onboarding and systems support


Our ideal candidate:
  • 3-5 years of proven experience of Sales Operations in a software sales organization
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment
  • Proficient in PPT, Word, and Excel
  • Experience with CRM, CPQ & CLM systems
  • Previous experience in Training & Enablement
  • Strong listening, analytic and organizational skills
  • Team Player with positive attitude ready to work in a fast-paced environment
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution
  • Excellent interpersonal, written and verbal communication
  • Ability to work in an aggressive, fast paced environment managing multiple priorities
  • This role requires you work in Hybrid scenario based at our San Diego campus.

For positions in California (outside of the Bay Area), we offer a base pay of $88,300 - $145,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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