Overview
HybridRemote w/ occasional onsite requirements
$85 - $90
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
MS Dynamics 365 CE CRM
Dynamics 365 CE
Dynamics 365 Customer Service
Contact Center Applications
Telephony
IVR Solutions
Dynamics CE Implementation
Integrating Dynamics 365 CE
Omnichannel
Unified Routing
Payment gateways
Microsoft Office 365 Suite
ADO Test Module
Dynamics 365 Fundamentals (MB-910)
Microsoft Power Platform + Dynamics 365 Core (MB-200)
Power Platform App Maker Associate (PL-100)
Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
Power Platform Developer Associate (PL-400)
Job Details
Required Experience:
5+ years experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
Familiarity with Agile development methodologies.
Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.
Bachelor s degree in business management or information systems.
This role should have the following certifications:
Dynamics 365 Fundamentals (MB-910).
Microsoft Power Platform + Dynamics 365 Core (MB-200).
Power Platform App Maker Associate (PL-100).
Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
Power Platform Developer Associate (PL-400).
This role should be working towards the following certifications:
Power Platform Functional Consultant Associate (PL-200).
Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
MS Dynamics Fast Track recognized architect.
Microsoft Most Valuable Professional (MVP) recognized.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.