Application Support Manager

Description

We are looking for an Application Support Manager to lead a strong team of Application Support Engineers, help maintain reliable business systems and deliver responsive technical support in Las Vegas, Nevada. This team focuses on keeping critical applications running smoothly, guiding issue resolution, and identifying practical ways to improve service quality through stronger processes and technology. The ideal candidate brings techincal management experience, as well hands-on application support experience, strong technical judgment, and the ability to work effectively with both IT teams and business stakeholders. This position is fully onsite in Las Vegas, NV.

Responsibilities:

Lead day-to-day support activities for business applications, ensuring stable performance and dependable service delivery.

Coordinate incident response, troubleshooting, and resolution efforts to restore service quickly and minimize operational disruption.

Plan and oversee application updates, maintenance work, and version upgrades while reducing risk to business operations.

Identify opportunities to improve support effectiveness through automation, process refinement, and better use of technology.

Track operational performance indicators such as system availability and response times, and take action to improve results.

Partner with internal teams, vendors, and business stakeholders to support new initiatives and maintain alignment on priorities.

Develop team capability by providing technical guidance, knowledge sharing, and learning opportunities tied to business needs.

Maintain support documentation, operating procedures, and service standards in line with organizational and industry expectations.

Contribute to departmental planning, reporting, and continuous improvement efforts by using metrics to guide decisions.

Support staffing and team performance activities, including coaching, feedback, and fostering a collaborative work environment.

Requirements

5+ years of experience in management of application support or technical operations teams.

Strong working knowledge of application troubleshooting, incident management, and production support practices.

Experience with enterprise technologies such as Active Directory, Cisco technologies, Dell technologies, and computer hardware.

Ability to manage application maintenance, upgrades, and service improvement efforts in a business-critical environment.

Strong communication skills with the ability to work across technical teams, business users, and external partners.

Demonstrated ability to analyze support metrics and use data to improve service reliability and response performance.

Experience documenting procedures and maintaining support processes that meet operational standards.

Proven ability to prioritize multiple issues and initiatives in a fast-paced environment.

Technology Doesn't Change the World, People Do.

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