Graduated / Newcomer / Entry-level / New hire / College graduate / Junior / Trainee / Intern / Internship / CSR / Customer Care

Role: Customer Operations Representative / Location: Plano, TX Onsite Job Type: Full Time Job / Direct Hire

Job Description:

• Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey.
• As a Customer Operations Representative, you'll go beyond just advocating for customers you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
• This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.

• Qualifications:

• 0-1 years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
• Bachelor s degree in Business Administration, Communications, or a related field.
• Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
• Strong technology acumen, with experience using CRM systems (Zendesk preferred), automation tools, and workflow management platforms.
• Ability to pass a pre-employment background screening.
• Obsessed with Customer Experience: You go beyond just answering questions you see every challenge as an opportunity to eliminate pain points, create efficiencies, and improve processes.