Organizational Change Management Specialist/Coordinator

OCM and Operations Manager

Note: This person must have some strong project coordination skills and be detail oriented

Position Overview:

We are seeking a dynamic and versatile OCM (Organizational Change Management) Communications and Operations Manager to join our team. This dual-role position will focus on developing and executing a variety of communication artifacts to support organizational change initiatives while also managing key operational managerial tasks. The ideal candidate is an excellent communicator, detail-oriented project coordinator with experience in change management and operational activities.

Key Responsibilities:

1. Organizational Change Management (OCM) Communications

• Create and deliver clear, compelling, well designed messaging and visual content across various channels (email, newsletters, intranet, presentations, and social media).
• Collaborate with leadership and project teams to design communication plans aligned with organizational goals and timelines.
• Develop tools and resources to support change readiness, including FAQs, guides, and training materials.
• Monitor and measure the effectiveness of communication strategies, adjusting as needed to drive engagement and understanding.

2. Operational Management

• Support operational planning and coordination across teams, ensuring seamless execution of projects and initiatives.
• Act as a point of contact for cross-functional collaboration, facilitating communication and alignment between departments.
• Coordinate project schedules, and status reports for ongoing initiatives.
• Identify potential risks or roadblocks and proactively develop solutions to maintain project momentum.
• Ensure documentation and reporting of key operational processes and decisions for organizational transparency.

Qualifications and Skills:

Required:

• 3+ years of experience in communications, change management, or operational coordination roles.
• Strong written and verbal communication skills with experience crafting messages for diverse audiences.
• Familiarity with OCM frameworks (e.g., PROSCI ADKAR, or similar).
• Proven ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines.

Proficiency with everyday project management and communication tools (e.g., MS Office Suite, Teams, Slack, SharePoint, or similar).

Preferred:

• Bachelor's degree in Communications, Business Administration, Industrial/Organizational Psychology, or a related field.
• Proficiency with Vyond, Canva, Articulate 360 or similar tools.

• Certification in Change Management (e.g., Prosci Change Management Certification).

• Experience in healthcare or related industries.
• Demonstrated ability to work collaboratively in a fast-paced environment.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).

Personal Attributes:

• Attention to detail.
• Collaborative and approachable, with a strong ability to build relationships across all levels of the organization.
• Resilient and adaptable in managing change and uncertainty.
• Proactive problem-solver with a solution-oriented mindset.

• Excellent in creating, designing visuals, for a variety of audiences.

Work Environment:

• Hybrid work model with flexibility to work onsite and remotely as needed.

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