Overview
Hybrid
$30 - $40
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
servicenow
salesforce
Job Details
One of our clients in the government domain is seeking an IT Business Systems Analyst who will acts as the escalation point for high priority support issues; serves as a subject matter expert for one or more custom applications; serves as liaison to the technical team; provides analyses for management review and ensures that quality standards are followed.
IT Business System Analyst
Location:30 East Broad Street, Columbus, Ohio.
Rate:$40/hr MAX
Long Term Contract
Hybrid: Will be set as needed
Responsibilities:
- Performs diagnostics, works with technical and non-technical team, and recommends changes.
- Monitors the team s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
- Manages expectations at all levels: customers/end users, stakeholder and program leadership.
- Develops system usage materials, reports and guidelines on system use and services.
- Requited:
Required Skills:
- 5 Years of experience in an IT field of specialty
- 2 Years of experience in a lead role
- 2 Years of experience using Salesforce Customer Relationship Management
- 2 years of experience using ServiceNow Customer Service Management
- Strong organization and communication skills, both written and spoken
- Strong troubleshooting and problem-solving skills
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