Program Manager – Network Infra

      Role: Program Manager – Network Infra

·         Location: Alpharetta, GA

·         Salary - $100K to 120K Base Salary

·         Interview Mode – Teams & In-Person

·         No of Interviews – 3 to 4

 Job Description -

Role Summary:

The Program Manager – Network Infrastructure is responsible for end-to-end delivery management of large-scale network infrastructure programs, encompassing service operations, financial governance, and client relationship management. This role ensures operational excellence, contractual compliance, and strategic alignment with customer business objectives.

 Key Responsibilities:

Client Engagement & Program Management:

·         Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure.

·         Lead the planning, execution, and governance of complex network infrastructure programs (LAN/WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.).

·         Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs.

·         Drive transformation and continuous improvement initiatives across service operations.

·         Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution.

·         Act as the primary point of contact for client executives and stakeholders.

·         Lead service review meetings, QBRs, and executive reporting sessions.

·         Translate client business objectives into actionable technology and service delivery goals.

·         Ensure transparent communication, trust, and long-term partnership with clients.

Escalation Handling:

·         Lead the resolution of client escalations with speed, transparency, and accountability.

·         Coordinate with internal teams to investigate root causes and implement corrective actions.

·         Communicate effectively with clients during high-impact incidents, ensuring timely updates and resolution.

 Service Performance & Operations:

·         Govern incident, problem, and change management in line with ITIL v4 principles.

·         Drive operational excellence through proactive monitoring, root cause analysis, and service automation.

·         Define and track operational KPIs – availability, performance, MTTR, customer satisfaction, etc.

·         Support operational readiness for new services, transitions, and migrations.

 Governance & Reporting:

·         Conduct regular service reviews with clients, presenting performance metrics, risks, and improvement plans.

·         Prepare executive-level reports and dashboards for internal and client stakeholders.

 Program Financials:

·         Own program P&L, ensuring cost control, margin improvement, and forecast accuracy.

·         Develop and track budgets, financial models, and billing/revenue schedules.

·         Monitor resource utilization and optimize financial performance across service lines.

·         Support contract renewals, change orders, and commercial negotiations.

 Leadership & Team Development:

·         Lead and mentor project and service delivery teams, fostering accountability and ownership.

·         Promote a culture of collaboration, agility, and customer centricity.

·         Partner with internal leadership to align on delivery priorities and strategic initiatives.

 Skills & Qualifications:

·         Bachelor’s degree in engineering, Computer Science, or related field (Master’s preferred).

·         10+ years of experience in IT infrastructure delivery or program management, with strong exposure to network technologies.

·         Proven experience in client-facing roles within IT service delivery or managed services.

·         Strong escalation management and conflict resolution skills.

·         Excellent communication, stakeholder management, and leadership capabilities.

·         Familiarity with ITIL framework; certifications like ITIL, PMP, or Six Sigma are a plus.

·         Knowledge of Network and Compute technologies will be an added advantage.

·         Bachelor’s degree in IT, Business, or related field.