Help Desk

  • Trenton, NJ
  • Posted 19 days ago | Updated 2 hours ago

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Long Term
75% Travel

Skills

Windows
support
Install
Hardware/software

Job Details

Title: Help Desk
Location: Trenton, NJ 08666 (Onsite)
Durartion: Long Term

Skills:
Hardware/software support to end users; installs hardware and software on servers or workstations; does other related work.
Experience in a Windows environement
Telephone communication skills
Nice to have:
Maintenance or installation of basic application programs and support, (i.e. password reset, user management)
Knowledge of Microsoft office suite, TEAMS, SharePoint
Knowledge of Service Now

Job Description:
Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.Oversees timely delivery of quality technical support to internal and external customers.
This individual will be supporting the helpdesk. Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected.

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