Skills
Desktop Support
Job Description
Desktop Engineer
3 Months C2H
Chicago, IL 60631
3 Months C2H
Chicago, IL 60631
Job Description:
- Should be able to provide L2 support (remotely or in-house support) to users of a large Customer.
- Improve usability of end-user devices and ensure that business users have a pleasant IT experience.
- Responsible for delivering exceptional customer service.
- Must have good technical and management skills.
- Must have strong communication skills.
- Should be experienced in user walkthroughs over the phone or on chat.
- Should be adept at building rapport with both users and team members using good interpersonal, communication and relationship-building skills.
- Should be capable of handling technical issues and escalations with ease.
- Should have good knowledge and exposure to all Deskside activities like Hardware Procurement, Image installation, Inventory management, Vendor management, Asset Waste management, etc
IT Support Duties and Responsibilities:
- Engage with employees for all IT hardware-related issues and offer them support.
- Key responsibility is to deliver and improve customer service, take complete ownership of tasks at hand, and drive end-to-end solutions.
- Install and configure computer hardware systems and software applications.
- Troubleshoot and resolve issues related to both system hardware and software.
- Provide assistance to both users and colleagues to help fix their regular technical problems.
- Create, Update, and Share technical and procedural documentation with the team around both new and old system problems.
- Support the implementation of new solutions or applications.
- Awareness of organization infrastructure and respective service lines to follow correct escalation matrix while handling technical issues and problems.