Desktop Engineer


Contract: Corp-To-Corp, 12


    Desktop Support

    Job Description

    Desktop Engineer
    3 Months C2H
    Chicago, IL 60631
    Job Description:
    • Should be able to provide L2 support (remotely or in-house support) to users of a large Customer.
    • Improve usability of end-user devices and ensure that business users have a pleasant IT experience.
    • Responsible for delivering exceptional customer service.
    • Must have good technical and management skills.
    • Must have strong communication skills.
    • Should be experienced in user walkthroughs over the phone or on chat.
    • Should be adept at building rapport with both users and team members using good interpersonal, communication and relationship-building skills.
    • Should be capable of handling technical issues and escalations with ease.
    • Should have good knowledge and exposure to all Deskside activities like Hardware Procurement, Image installation, Inventory management, Vendor management, Asset Waste management, etc
    IT Support Duties and Responsibilities:
    • Engage with employees for all IT hardware-related issues and offer them support.
    • Key responsibility is to deliver and improve customer service, take complete ownership of tasks at hand, and drive end-to-end solutions.
    • Install and configure computer hardware systems and software applications.
    • Troubleshoot and resolve issues related to both system hardware and software.
    • Provide assistance to both users and colleagues to help fix their regular technical problems.
    • Create, Update, and Share technical and procedural documentation with the team around both new and old system problems.
    • Support the implementation of new solutions or applications.
    • Awareness of organization infrastructure and respective service lines to follow correct escalation matrix while handling technical issues and problems.