Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)
Skills
Business Process
Call Center
Cloud Computing
Collaboration
Communication
Customer Service
Customization
Job Details
We are looking for SAP SCV2 Consultant - Remote / Telecommute for our client in Mississauga, ON
Job Title: SAP SCV2 Consultant - Remote / Telecommute
Job Type: Contract
Job Description:
- SAP SVC2, SAP IS-U, ABAP.
- Communication arrangement and services setup, SOAP services configuration and end points changes in S/4HANA and C4C Integrations for Utilities solution
- In-depth knowledge of business processes in Service Cloudv2 Utilities Call Center solution.
- Hands-on experience in service Cloud V2 module implementation.
- Hands-on experience with SAP Utilities Customer Service processes.
- Exposure to Integration set up with various SAP and non-SAP systems.
- Debug the issues due to SAP ECC to S/4HANA upgrade and Integration to C4C service cloud impacts.
- Drive Workshops with Business and IT team.
- MIMO process.
- Address management.
- Utilities exception management.
- BMD and TMD.
- Customer Inquiries, Interactions and Requests Case Management.
- Exposure to SAP service cloud implementation methodology and deployment options.
- Design and configuration know-how (focus on design of ticket management process).
- Experience in conducting requirements gathering workshops and solution design.
- Experience on scoping and Fine-tuning the SAP C4C solution.
- Experience in Key user tools and screen adaptations.
- Experience in creation of Org structure and customer data.
- Exposure to Integration set up with various SAP and non-SAP systems.
- Experience in customizing and tailoring the reports as per customer requirements.
- Management of the design and requirement gathering workshops with the customer.
- Good communication and collaboration skills.
- Drive the key activities of SAP Service cloud implementations, integrating to backend S/4HANA IS-U solution.
- Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment.
- Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI and SAP business processes.
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