Sr Systems Analyst - (Learning content / publishing News )

Role- Systems Analyst

Duration: 1+ year

Location-  Chicago, IL , Charlotte, NC, Iselin, NJ, or Frisco, TX.

Primary Objective

Get as many CLIENT associates as possible to use more features of the apps that CLIENT’s collaboration technology department provides to ensure we’re getting the maximum return on investment in our technology.

Job Responsibilities

• Partner with CLIENT’s Learning & Development department to create CLIENT specific learning content like videos, job aids, and success stories
• Create new and maintain existing knowledge base articles in CLIENT’s technical knowledge base
• Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date
• Meet with CLIENT associates from individual contributors, people leaders, and executive leadership understand their needs, provide best practices, and help influence strategy on collaboration technology
• Survey CLIENT populations to understand how collaboration technology is used at CLIENT, assess results that will influence the collaboration technology roadmap
• Facilitate in-person roadshows and other internal promotional events
• Author communications that inform CLIENT associates of changes, new features, and promote the usage of collaboration technology within CLIENT
• Host ‘office hours’ style weekly meetings where any CLIENT associate can join to get guidance on how to use collaboration technology
• Provide basic guidance to CLIENT associates on using all technology
• To be clear, this is not a support job and will not require the person to be part of an incident support queue
• Assess the usage of technology platforms and proactively engage lines of business when they are not using the workspaces they have
• For example if a team in Microsoft Teams is not being used, reach out to the owner to offer support to get started, or recommend they delete the team
• Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects CLIENT associates, and create guidance for CLIENT associates based on the information
• Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms