Technology Operations Manager

  • CBRE
  • New York City, NY

Depends on Experience

Full Time

    Job Description

    Technology Operations Manager

    Job ID




    Service line

    GWS Segment

    Role type


    Areas of Interest

    Digital & Technology/Information Technology


    New York City - New York - United States of America


    Responsible for managing 24x7 technology operations for IDF and MDF (Server) rooms, delivering standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and Technology operations site management. Leads performance and development of team to meet schedule, quality, and customer expectations.


    Manages 24x7 technology operations for assigned data centers. Delivers standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and technology operations site management.

    Leads performance and development of team with up to 12 direct reports and 25 associated technology professionals. Duties include recruiting, development, retention, and performance reviews.

    Coordinates delivery and operation of technology infrastructure (hardware and cabling) to documented strategy, standards, industry specifications (i.e., ISO9001 and ISO27001), schedule, quality and customer expectations.

    Coordinate small, medium and large-scale project roll outs on Corporate Real Estate Construction Projects including Complete site/floor build outs, Branch Re-models, Corporate Office Expansions, and Office Relocations.

    Work with construction project managers, architects, and telecom & electrical engineers to review power & data plans based on user requirements for construction drawings.

    Participates in budget and financial management activities and may have direct budget accountability. Creates, reviews and manages budgets, participates in re-forecasting initiatives and develops monthly reports to show actual spend, projected spend and analysis of variances.

    Creates strong relationships with customers and identifies opportunities to provide them with additional capabilities. Maintains external partner/vendor relationships. May participate in contract development with partners/vendors.

    Participates in technology provisioning forums and reviews industry standards for whitespace planning to improve time to market, quality, consistency and accuracy.

    Creates and nurtures a culture of customer-focused behaviors and continuous operational improvement. Partners with operations teams to plan and execute power maintenance events.

    Manages disaster recovery and business continuity plans. Supports delivery of IT infrastructure optimization programs.

    Performs other duties as assigned.


    Provides formal supervision to direct reports. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Conducts performance appraisal and other performance discussions with individual employees. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Bachelor's degree (BA/BS) from four-year college or university in Computer Science, Management Information Systems, Business Management or a related field. Minimum of 8+ years of experience and demonstrated success in technology leadership with emphasis on infrastructure services, portfolio management or business systems.


    Industry recognized qualifications relating to data center design and operation.


    Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


    Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.


    Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


    Thorough understanding of data center audit requirements such as ISO9001, ISO27001 and SOC1

    Thorough understanding of cabling best practices (EIA/TIA-568 standards)

    Working knowledge of IT server hardware, network cabling diagnostics and testing practices

    Good understanding of LAN/WAN/Telephony concepts such as TCIP, switches, routers and vLANs

    Good working knowledge of the concepts of electrical theory with respect to hardware installation such as single-phase, three-phase, amperage and receptacle types

    Working knowledge of Microsoft Office suite

    Strong communication and interpersonal skills with record of high customer satisfaction Strong bias toward customer service and improving overall customer experience

    Strong business acumen, leadership skills, and the ability to build relationships and influence others at multiple levels of an organization

    Results oriented with proven ability to mobilize and energize large, complex cross-functional teams to implement creative solutions that meet over-arching organizational goals

    Ability to learn new technologies with an interest in expanding and applying knowledge as opportunities emerge

    Some travel is required for this position to build and maintain relationships and address critical support needs. Must be able to travel up to 10% of the time.


    Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


    Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

    1. Complete all required and assigned HSE training at a satisfactory level,

    2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

    3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

    4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

    As a Manager:

    1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to:

    a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly,

    b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders,

    c. Support “stop work” authority when it is exercised in good faith,

    d. Communicate any / all potential workplace hazards and workplace procedures.

    CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $140,000 annually and the maximum salary for the position is $150,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 (U.S.) and +1 (Canada).

    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.