Level 3 (Tier 3) Network / Server / Cloud Support Technician

We are seeking a Tier 3 Support Technician to join our team!

Provide support for high level systems and manages lower level technicians. Identifies, researches, and resolves technical problems in various IT environments. Interfaces with end users and provides first level management for other employees. Employee will be expected to manage wireless and wired networks as well as server/desktop environments.

Required Skills:

- Must be fluent with Windows desktop/server environments, VMWare virtualization, Microsoft 365 Cloud, and Google Workspace

- Experience with Active Directory, GPO's, DNS, DHCP and backup services

- Good understanding of the physical aspects of networking is needed to troubleshoot end user connectivity issues

- Need to know how to design/create/distribute images to desktop computers

- Familiarity with next generation AV and Managed Detection & Response

- Partly relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions typically require exercising independent judgment

- Must be able to maintain proper work guidelines and company procedure when not under immediate supervision

At least 2 YRs working as a Tier 3 level technician is required; K-12 experience is a plus

Ability to communicate with Administrators, Teachers, Students, Staff, and Parents

Great organizational skills and ability to multi-task in a fast-paced environment

Strong troubleshooting, critical thinking, and documentation skills

Positive and professional demeanor

Preferred applicants will be ambitious, enthusiastic, outgoing, and punctual

Experience with Microsoft 365, Barracuda Products / Services, G-Suite, VMWare, Dell Group Manager, familiarity with Windows OS, Microsoft Solutions, and Smart Notebook

Applicant must have a car to commute to different client sites as needed