Business Analyst

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 48 week(s)

Skills

QA

Job Details

Analyst
Primary Location: Des Moines, Iowa

Hybrid position

V-Soft Consulting is currently hiring for an Analyst for our premier client in Des Moines, Iowa.

Education and Experience
  • BA for Service Management, preferably knowledgeable and experienced in ITSM, ITILv4 preferred.: 5 years.
  • Ability to effectively prioritize and execute tasks while under pressure: 5 years.
  • Ability to ensure that user expectations are met during the testing process: 5 years.
  • Ability to identify and analyze suitable opportunities for test automation: 5 years.
  • Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines: 5 years.
  • Create and execute test plan: 5 years.
  • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.: 5 years.
  • Azure DevOps (ADO), Atlassians Jira, IBMs Rational Team Suite (RTC).: 5 years.
  • Business process definition, requirements definition, and development and support of integrated business applications:5 years.
  • Communicates changes, enhancements, and modifications of business requirements - verbally or through written documentation: 5 years.
  • Demonstrate strong verbal and written communication skills: 5 years.
  • Knowledge of business process analysis, techniques, design, and development: 5 years.
  • Requirements and Use Case documentation: 5 years.

WHAT YOULL DO:
Job Responsibilities:
  • Statewide and agency-specific service request workflows.
  • Change management procedures for DoIT staff, including expansion of change and configuration management practices.
  • Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments.
  • CMDB relationship mapping for Configuration Items (CIs) tracked within the system.
  • Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems.
  • Gathering requirements for dashboards and reporting to support agency visibility and performance tracking.
  • Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes.

Interested?
Qualified candidates should send their resumes to snagula@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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