Cisco Voice Technician onsite W2 role locals to VA

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

23 years supporting Cisco Voice / Unified Communications systems. Experience with Unity Connection
and Webex Control Hub.
Understanding of VoIP protocols and network concepts.

Job Details

We have 6 roles for Tier 1 and Tier 2 Voice Analysts.

Only locals to VA .

For tier 1 role 2-3 years of experience will work.

No remote work is allowed

Must and should work on W2 no C2C .


No agency or C2C will NOT be considered and Visa sponsorship is not available nor provided.

Onsite at various locations of VA FIREHOUSES in Arlington, Alexandria, Reston, Mclean, Vienna, Annandale, Centreville, Vienna

Tier 2 Cisco Voice Analysts will support the 6 voice techs and other Fairfax voice project staff by providing advanced operational support, system administration, and technical guidance for the County s Cisco Unified Communications environment. The Analysts will provide a Tier 2/3 escalation point for the team of Cisco Voice Technicians, ensuring timely resolution of telephony issues, accurate provisioning, and optimal system performance across enterprise voice platforms. The Analysts will also collaborate with and escalate relevant issues to Fairfax s network, infrastructure, and security teams to maintain a reliable and secure collaboration environment. The
Analysts will perform the following tasks:

  • Work as part of a project team to deploy Cisco IP phones at designated Fairfax County locations. Provide technical support for Unity Connection, Webex Calling, and related systems.
  • Perform advanced MACDs (Moves, Adds, Changes, Deletes) and troubleshoot complex call routing, voicemail, and endpoint issues.
  • Support Voice Support Technician teams; review technical issues, share best practices, and standardize procedures.
  • Engage with network engineers and senior UC engineers to resolve SIP, QoS, routing and trunking issues.
  • Familiarity with installation and configuration of IP based enterprise paging systems (Algo Systems experience is a plus)
  • Maintain accurate configuration and support documentation, including call flow diagrams and escalation paths.
  • Track recurring project issues and contribute to process and service improvements.
  • Excellent communication and documentation skills.
  • Strong customer service orientation with attention to detail.

Ideal candidates will have the following skills and experience:

  • Education: Associate s degree or higher in IT, Telecommunications, or related field (or equivalent experience).
  • 2 3 years supporting Cisco Voice / Unified Communications systems. Experience with Unity Connection, and Webex Control Hub.
  • Understanding of VoIP protocols and network concepts.
  • Familiarity with installation and configuration of IP based enterprise paging systems (Algo Systems experience is a plus)
  • Certifications (Preferred): Cisco CCNA Collaboration or CCNA Enterprise
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