Infrastructure Operations Manager

USD140,000 - USD155,000

Full Time


    Infrastructure Operations Manager

    Job Description

    job summary:


    • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
    • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
    • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
    • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
    • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

    Infrastructure Operations Manager

    • Execute all aspects of operations including the operation, maintenance and repair of all mission critical equipment and systems, supporting a 24x7 data center operation, to achieve 100% uptime and 100% compliance with all customer SLAs.
    • Provides hands-on technical depth, enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
    • Serves as level-3 escalation point for operations team and assists with problem resolution and root cause analysis as needed.
    • Plans for life and refresh cycles. Ensures that infrastructure solutions work in line with application, network, desktop, server, storage, etc.
    • Responsible for implementation of a cloud technology-based solutions to increase client's agility speed to market and efficiency.
    • Continuous review of current environment to detect deficiencies, recommend, plan and implement solutions for improvement.
    • Develops effective reporting metrics to maintain inventory and system upgrades, patch management for all Client's systems.
    • Leads a team of systems engineers ensuring intra-departmental teamwork, standards and expectations are achieved.
    • Collaborates with other IT functions on implementations, strategy, and standards; documents and publishes appropriate infrastructure architecture principles and standards, position papers, blueprints, best practices, patterns, and frameworks. Facilitates, communicates, collaborates and persuades others in defining, adopting and implementing a coherent technical architecture.
    • Additional duties as assigned by management.


    Additional qualifications may be specified and receive preference, depending upon the nature of the position.

    • Proficient in advanced Infrastructure technologies, such as clustering, Cloud, VEAMM,

    • Office365, Microsoft, SQL 2012-2019, Active Directory, DNS and DHCP, and VMware.

    • VMware, Windows Server, SAN (NetApp) and (Brocade) switch Infrastructure experience is

    • required.

    • Excellent technical skills including, however, not limited to, Microsoft Operating Systems Server

    • 2003-2019, Exchange 2007-2019, Active Directory, VEEAM, SCOM, Networking (both LAN and
    • WAN), TCP/IP, DNS, DHCP, Experience working with HP Server and Blade class machines
    • including HP virtual connect.

    • Experience using monitoring including SolarWinds, MS SCOM and IDERA.
    • Solid track record of supporting cloud-based disaster recovery (DR) with advanced technology

    • solutions and achieving desired RPO and RTO levels.


    • Bachelor's degree in Computer/IT or IS Engineering/Science required; advanced degrees or

    certifications (Microsoft, Cisco, etc.) a plus.

    • 10+ years of systems infrastructure and architecture experience, preferably within a large multi-

    national diversified financial or professional services organization that operate in a virtualized


    • Must have performance managed a team of at least 5 highly skilled engineers.
    • Execute all aspects of operations including the operation, maintenance and repair of all mission

    critical equipment and systems, supporting a 24x7 data center operation, to achieve 100%

    uptime and 100% compliance with all customer SLAs.

    COMPETENCIES (as demonstrated through experience, training, and/or testing):

    • Develop and maintain metrics for data driven reporting, analysis, and proactive improvements

      • military experience preferred.

    • Identify process-based improvements that generate operational and financial efficiencies,

    including the development and presentation of the business case.

    • Knowledge of performance management, critical awareness methods and implementation


    • Execute all aspects of operations including the operation, maintenance and repair of all mission

    critical equipment and systems, supporting a 24x7 data center operation, to achieve 100%

    uptime and 100% compliance with all customer SLAs.

    • Demonstrated knowledge and success in efficiently managing, investigating and improving

    upon IT systems/resources and project imperatives.

    • Proven experience and an advanced ability to independently make sound and value-add

    judgment calls in a highly transactional business context.

    • Experience working with large multi-national corporation - large infrastructure across several


    • Completes day to day activities with discipline.


    location: PARSIPPANY, New Jersey

    job type: Permanent

    salary: $140,000 - 155,000 per year

    work hours: 8am to 5pm

    education: Bachelors



    The Infrastructure Operations Manager will be responsible for providing leadership, strategic direction, design and implementation related to infrastructure services. Initiate research, design, and implementation of software/hardware components that are standards based, high performance, highly available and secure in delivering the required business functionality. Implements monitoring/solutions to insure 99.9% systems uptime. Focuses on documentation of standard processes for Operations Team to manage and execute.



    • Experience level: Manager
    • Minimum 10 years of experience
    • Education: Bachelors

  • Manager
  • Infrastructure
  • Operations

  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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