Client Operations Manager (COM)

Full Time


    • Manager
    • COM
    • Research
    • Development
    • Engineering
    • Management
    • Foundation

    Job Description


    Bring your ideas. Make history.
    BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the -bank of banks- - 97% of the world-s top banks work with us as we lead and serve our customers into the new era of digital.

    With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we-re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

    We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.

    We're seeking Client Operations Manager (COM) to join our Technology Services Group- Data and Analytics team whose focus is providing stable, scalable, and robust infrastructure for the firm while leading the strategy of our integrated engineering solutions.

    You-ll make an impact in the following ways:
    • Use product, technical, and client specific knowledge to effectively resolve client issues in a timely manner
    • Coordinate investigation and response by the team for issues requiring escalation to L2 and L3. Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations
    • Develop in-depth knowledge of client business and operational workflows by working closely with client operations and production teams. Contribute knowledge of client business practices to overall Data and Analytics knowledge management (Knowledge Based(KB) articles, test cases, etc)
    • Engage in early stages of client lifecycle to share ownership of key implementation decisions; influence decisions with an eye towards post-implementation operations and long-term client success. Maintain ownership of decision logs after implementation

    To be successful, we-re seeking interest in the following areas:
    • Technology - providing client-focused, technology-based solutions, enhancing client success through world-class software and leading-edge infrastructure.
    • Effectively advocate on behalf of client needs to GSS leadership as well as leadership in other Data and Analytics areas (Research &Development (R&D), Eagle Managed Services (EMS), Infrastructure Engineering, Product Management, OMNI Digital Services (ODS), etc.)
    • Maintain regular communication with client for open issues
    • Proactively identify opportunities to increase client satisfaction and overall value of Data and Analytics suite (training, new projects, sales opportunities, etc)
    • Participate in on-call rotation to help manage critical client issues reported outside of normal business hours, includes both weekdays and weekends (Expected participation is approximately 2 weeks per calendar year)
    • Travel: The COM role is not expected to be travel-intensive, and is estimated to have up to 10% travel. Depending on the needs of each client and the training plan for each COM, the travel requirement may increase as needed

    At BNY Mellon, our inclusive culture speaks for itself. Here-s a few of our awards:
    • Fortune World-s Most Admired Companies & Top 20 for Diversity and Inclusion
    • Bloomberg-s Gender Equality Index (GEI)
    • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
    • 100 Best Workplaces for Innovators, Fast Company
    • Human Rights Campaign Foundation, 100% score Corporate Equality Index
    • CDP-s Climate Change -A List-

    Our Benefits:

    BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life-s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

    BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $96,000 and $178,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
    This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market

    Employer Description:

    For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

    EEO Statement:

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.