Computer Services Tech I - Information Technology

About Us

As a comprehensive institution of the University System of Georgia, Valdosta State University (VSU) is a welcoming, aware, and vibrant community founded on and dedicated to serving our communities' rich and diverse heritages. Through excellence in teaching, basic and applied research, and service, VSU provides rigorous programs and opportunities that enrich our students, our university, and our region. As such, the VSU mission consists of three interrelated parts that includes a student mission, university mission and regional mission. The university is equally dedicated to the core values of community, including a commitment to practice civility, integrity and citizenship. As members of this community and proud Blazers we strive to uphold these core values for the advancement of the University, as stated in the Blazer Creed and reflected in our commitment to the University System of Georgia's Core Values.

Blazer Creed

Valdosta State University is a learning environment based on trust and mutual respect in which open dialogue, vigorous debate, and the free exchange of ideas are welcome. The University is equally dedicated to the core values of community, including a commitment to practice civility, integrity, and citizenship. As members of this community, and proud Blazers, we will strive to uphold these core values for the advancement of the University.

Civility - A Blazer shows courtesy and compassion as well as respect for the dignity of every human being.

Integrity - Each Blazer is responsible for his or her own actions, and our community is stronger when we contemplate the context of our decisions and uphold the principles of trust and honesty.

Citizenship - Every Blazer has an interest in the well-being of the community, and, therefore, a duty to stay informed, to make positive contributions, and to offer support to those who need help.

As a Blazer, we pledge to uphold the core principles of Civility, Integrity, and Citizenship.

Job Summary

Provide front-line support of institutional users of enterprise applications, desktops, networks, and information resources.

Based on the recent Proclamation: Restriction on Entry of Certain Nonimmigrant Workers (H-1B) , VSU will not be sponsoring any new H-1B visa petitions until further notice.

Responsibilities

Department Summary

This position is designated as an on-campus role that will work with the North Campus Technical Response Unit team to provide exceptional customer service and technical support to end users.

Typical Allocation of Duties :

Respond to user inquiries and resolves problems - 50%
Answer user inquiries regarding software or hardware operation in order to resolve problems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer complex problems to vendors or supervisor for service.

Oversees systems operations - 20%
Oversees daily operations of assigned computer systems.

Maintain records - 15%
Maintain record of daily transactions, problems, remedial actions taken, and installations completed.

Equipment set up - 15%
Set up equipment for employee and student use, ensuring the proper installation of cables, operating systems, or software.

Supervisor Expectations :

To be successful in this role the selected candidate should have strong knowledge and hands-on experience in the following:

• Installing and supporting office equipment including computers, printers, scanners, and other electronics.
• Install and maintain classroom equipment, including Windows and Mac computers and audiovisual systems (e.g., Extron), while monitoring computer labs and diagnosing and resolving technical issues.
• Assisting with delivery and equipment setup.
• Deploying software through an imaging process (e.g., ManageEngine or Ivanti).
• Troubleshooting various software and hardware issues. Resolving customer issues presented in-person and over the phone.
• Training or mentoring others on operational duties to support workload.
• Documenting procedures and using a ticket system.
• Communicating effectively in written and verbal form.

Required Qualifications

Required Experience
Associate's degree and three (3) years of related work experience.

Proposed Salary

$19.21/hr ($39,964/annual)

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at _personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Conditions of Employment

Applicants are required to provide:

• professional references with current contact information
• documentation of academic credentials
• employment history

Please note that during the search process, VSU reserves the right to:

• ask c andidates who will serve in Positions of Trust to disclose criminal record history during the initial screening process and prior to a conditional offer of employment,
• view social media outlets, and
• remove job postings without additional notification.

Employment is contingent upon:

• successful completion of a background check investigation, including a criminal background check
• reference checks

Employment may also be contingent upon the job-based requirements if applicable for your position:

• satisfactory credit check
• successful completion of a Motor Vehicle Report (MVR)
• pre-employment drug testing
• confirmation of credentials

After initial hiring, employees will be required to successfully complete all of the following training:

• New employee orientation
• VSU's Annual Compliance Training:
  • USG Ethics Policy
  • Conflict of Interest/Outside Activities Policy
  • Drug Free Workplace
  • Sexual Misconduct and Title IX
  • Family Educational Rights and Privacy Act (FERPA)
  • Motor Vehicle Policy
  • Workers Compensation (new hires)
  • Georgia Open Records Act (new hires)
• USG Cybersecurity Training (required twice yearly)
  • Job-specific training such as: FMLA and Worker's Compensation, Budget Manager training, Purchasing Training (ePro & PCard), and Defensive Driving

Equal Employment Opportunity

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

Background Check

• Position of Trust + Credit

Accommodations

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings, apply for a job on this site, or participate in the search process as a result of your disability. You can request reasonable accommodations by contacting Catherine Wills, in the Office of Human Resources at .

Clery Disclosure

The Jeanne Clery Campus Safety Act requires institutions of higher education to publish an Annual Security and Fire Safety Report (ASFSR). The ASFSR includes crime statistics for the three previous calendar years of reported crimes that occurred on campus; in or on certain non-campus buildings or property owned or controlled by our institution; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and fire safety policies and statistics. The ASFSR is published annually by October 1 and is available online at: . You may request a paper copy of the report by emailing .