Overview
On Site
$28 - $35
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Desktop Support
group policy
customer support
Job Details
Provide employees with support on all aspects of End-User computing digital assets (including but not limited to Laptops, Desktops, Printers, Mobile Devices, and software). Create a positive customer support experience and build strong relationships. Communicate promptly on progress and handle customers with a professional attitude. Provide support for incidents that require advanced troubleshooting skills that cannot be resolved by junior team members. As a senior member of the team, also responsible for documenting solutions to problems and mentoring and training junior team members.
Required:
- Understand basic troubleshooting processes
- Ability to quickly assess problems and identify solution.
- Understanding of desktop group policy objects (GPO)
- Knowledge on how to re/image a workstation.
- Remote Support experience
- Conflict resolution and management
- Working knowledge of MS operating systems and applications
- Software Distribution and Patch Management tool experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.