Support Engineer


On Site
USD 90,200.00 - 123,970.00 per year
Full Time


Health care
Professional development
Data migration
Data storage
Data processing
Data integration
Data warehouse
Data Analysis
Shared services
Process improvement
Content management
Continuous improvement
Cross-functional team
Business intelligence
Relationship building
Microsoft Power BI
Data Visualization
Data management
Amazon Web Services
Customer service
Time management
Cloud computing
Information Technology
Regulatory Compliance

Job Details


Federal Reserve Bank of Richmond

When you join the Federal Reserve-the nation's central bank-you ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we ll provide the opportunities that will challenge you and propel your growth-along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The Enterprise Data Services team has an immediate opening for a Support Engineer. Our team delivers a centralized data and analytics platform that provides advanced data migration and analytics solutions for our bank district customers. We work with state-of-the-art technologies that are part of the next generation data ecosystem, which includes tools used for data storage, data processing, data integration, data lakes, data warehousing, and data analytics. This position will work directly with the Enterprise Business Intelligence Shared Services team.

This position is responsible for contributing to the success of the System s Business Intelligence Shared Service Applications by leading process improvement initiatives related to content management, customer onboarding, and platform utilization. This role requires versatility and a drive to learn and pursue continuous improvement with the ability to work well in a diverse and cross-functional team. Projects will range in duration and complexity, and they will require direct consultation with business partners, technical subject matter experts, and IT service providers.

What You Will Do:
  • Work with the team to manage and support a Business Intelligence ecosystem including Tableau Server, Tableau Desktop, and Tableau Prep Builder, PowerBI, Power Platform Shared Workspaces, Alteryx designer, Alteryx Server and any other BI application we deploy to provide or benefit customer reporting.
  • Tableau Desktop and Tableau Prep involve supporting users with designing visualizations and troubleshooting.
  • PowerBI involves supporting users with designing visualizations and troubleshooting.
  • Selected candidate will support multiple user communities by building relationships and communicating frequently.

  • Minimum of two years' experience with Tableau Desktop and PowerBI.
  • Tableau or PowerBI certifications preferred.
  • Moderate to high skills in data visualization and data management required.
  • Moderate skill with scripting and query languages such as SQL and Python required.
  • Experience with AWS or other public cloud providers strongly preferred.
  • Strong customer service and communication skills, including the ability to explain technical concepts to end-users via formal presentations and informal coaching/consultation.
  • Strong organization and time management skills required.
  • Associate degree from a two-year college or technical school, or equivalent combination of education and/or work-related experience.
  • Bachelor s degree from a four-year college or university preferred.
  • May require some weekend or evening hours.
  • Ability to work independently and with general supervision and direction. May consult with more senior staff in decision making.

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you ll also have access to a wide range of benefits and perks that support your health and wealth, including:
  • Great medical benefits
  • Pension and 401(k) with employer match
  • Paid time off
  • Tuition reimbursement
  • Employee resource networks
  • Paid volunteer leave
  • Flexible work options
  • Onsite amenities that make working here fun!

Other Requirements and Considerations:
  • Candidates should review the Bank s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
  • If you need assistance or an accommodation due to a disability, please notify
  • Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).
  • Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident () status.
  • The hiring range for the Experienced level Cloud Engineer is $90,200 - $123,970 annually.
  • For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.
  • Salary offered will be based on the job responsibilities and the individual s knowledge, skills, and experience as defined in the job qualifications.
  • Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply as soon as possible.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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