Senior System Analyst

Overview

On Site
$$40 / hr
Contract - W2
Contract - 10 month(s)

Skills

System Analyst

Job Details

Job Description:

Responsibilities:

  • Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
  • Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
  • Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
  • Recommend and implement solutions to improve efficiency and reliability.
  • Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
  • Requirement/Must Have:
  • 10+ years of IT experience.
  • Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.

  • Minimum 5 years of relevant experience in a Microsoft enterprise environment including:

    Understanding of Windows Client and Windows Server in production environments.
  • Configuration of Windows Infrastructure via Group Policy and/or scripts.
  • Proficiency with PowerCandidatell for automation and task execution.
  • Basic understanding of TCP/IP stack and services such as DNS and DClientP.
  • 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation, and migration projects.
  • 2+ years of experience with Office/Microsoft 365 including mailbox migrations.
  • 1+ years of experience with Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers.
  • Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
  • Experience in coordinating with third-party technical support vendors.
  • Proficiency in creating and maintaining technical documentation.
  • Track record of continuous learning and adapting to new technologies.
Should Have:
  • Hands-on experience with AWS infrastructure management and supporting SharePoint environments.
  • Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure).
  • Understanding of IT service management and ITIL best practices.
Skills:
  • Strong communication skills to articulate technical concepts clearly to both technical and non-technical audiences.
  • Proactive problem-solving mindset with the ability to address challenges and improve processes.
  • Adaptability and flexibility in a fast-paced environment.
  • Customer-focused attitude dedicated to providing excellent internal IT service.
Qualification And Education:
  • Relevant technical certifications and formal IT education preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.