Lead Server Support - Storage

Full Time

  • No Travel Required

Job Description

Job Information

Job Title: Lead Server Support - Storage

Salary Range: Min $97,006 Max 127,320

Hay Points: 750

Dept./Div: IT Infrastructure/Operations

Supervisor: Director Server & Storage Operations

Location: 2 Broadway, New York, NY 10004 or other locations as required

Hours of Work: 9:00 AM - 5:30 PM (7.5 work hours/day) or various as required

Application Deadline: Open Until Filled

This position is eligible for telework which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021 we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date. MTA will consider exceptions for religious and medical reasons, where appropriate. "Fully vaccinated" means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.


The position of Lead Storage Support is responsible for the daily operations, maintenance, administration, support and availability of MTA enterprise storage systems located at various datacenter locations as well as in the cloud. The position provides data storage resources, plans and coordinates all activities of hardware and software support, maintenance and administration to ensure the effective, efficient and secure operation of the MTA's mission critical IT systems.


  • Manage and supervise represented staff of system administrators including motivation, reviews, discipline, overall performance and training.
  • Lead technical staff that support server & storage operations in all MTA data centers. This includes being on-call 24x7 and responding to critical outages as needed.
  • Provide leadership, direction, policy and standards for support of server & storage technology related operations
  • Promote a culture that supports staff development and growth within the Storage team
  • The leadership and direction provided ensures that IT services meet the customers requirements while still keeping in mind the overall goals of the MTA

  • Direct and plan all activities of hardware support, maintenance and administration of hardware equipment to ensure the effective, efficient and secure operation of all servers and storage equipment.
  • Vulnerability remediation and patch management coordinated and implemented to ensure secure environment
  • Maintain state of good repair for all MTA servers & storage systems by ensuring hardware replacement by end of life
  • Maintain vendor relationships for maintenacne, support and contract management
  • Adhere to MTA IT Change Management policies and procedures as applicable

Problem Solving
  • Coordinate resources and solutions for specialized and intractable technical problems. Develop and nuture a cross functional rapid response team and escalation support process.
  • Escalation procedures need to be followed to ensure that the right resources are brought to bare on a problem in a timely fashion.
  • Without the correct resources working on a problem in a timely manner, system availability will not meet the customers expectations.


  • 4 years of IT planning and supporting strategic business goals is preferred.
  • Advanced knowledge of information, communication, security, and application development technologies.
  • Extensive knowledge of industry trends related to MTA business goals and objectives.
  • Exceptional verbal and written skills.
  • Extensive financial udgeting planning.
  • Extensive knowledge of complex enterprise server and storage systems
  • Experience working with NetApp, EMC, and HPE for storage & compute platforms
  • Experience with VMware server virtualization and or other hypervisor technologies
  • Knowledge and experience with securing enterprise server and storage systems
  • Knowledge of industry treads related to Server and Storage technology
  • Ability to work as a team player with team, stakeholders, and peers to establish goals, objectives, and action plans
  • Must have practical problem solving, decision making, critical thinking, leadership, and analytical skills
  • Demonstrate progressive experience in the management of a technical support team.
  • Must have strong project management skills
  • Manage 24/7/365 support environment which requires to be on call by schedule
  • Valid 'driver's license is required.

Education and Experience

A Bachelor's degree from an accredited college in Business Administration, Computer Science, Engineering, Finance, Information Services (or the equivalent of education and progressive responsible experience)

A minimum of 10 years of Information Technology experience with at least 4 years of progressive IT managerial or leadership experience.

Other Information

As an employee of MTA Headquarters you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker

How To Apply

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.