Hardware Depot Technician

Duration

3 Year(s) Project

Onsite 100%

Lifetime Background check/Finger printed and financial check

6 paid holidays and 5 PTO days a year offered

Start Date: Dec 1

Description

Coordinate with the appropriate teams to track all deployed and non-deployed issued EUC Devices
Maintain appropriate inventories of EUC Devices and peripherals to ensure timely deployment of devices as needed.
Recommend replenishment of inventories to the head of End User Computing
Prepare EUC Devices for deployment including ensuring that Operating Systems are up to date and patched, appropriate software is loaded and up to date and that device is asset tagged.
Coordinate with HR to reclaim EUC devices from departing personnel, ensuring data on reclaimed devices is backed up as needed and the device is subsequently wiped and prepared for redeployment.
Coordinate with the End User Support Team to issue new EUC devices in exchange for damaged devices and to coordinate repair or replacement of the damaged devices with applicable Third Party Vendors.
Perform first and second level IT support related activities on incidents and requests with technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) as needed.
Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
Develop and maintain technical documentation where appropriate.
Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
Perform other duties as requested and/or assigned within area of expertise.
Completed or able to complete Dell TechDirect and HP certified technical Service Qualification training.
1-3 years experience with endpoint management software such as SCCM, Intune, Etc.
1-3 years experience with current versions of the Microsoft Windows operating system.
Familiar with networking technologies and concepts. Understanding of the role routers, switches, and firewalls play. Basic IP knowledge and understanding of wireless networking.
Nice to have: CompTIA A+, Network+ Certifications
Nice to have: Microsoft Fundamental Certifications

Job Title

Hardware Depot Technician

Top Skills Details

Inventory control, Communication skills, 1-3 years of IT experience.

Worksite Address

Charlotte, North Carolina,United States,28203

External Communities Job Description

Provide deskside technical support to End Users in a fast paced environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, and maintaining all hardware, while ensuring optimal workstation performance.

EVP

Part of a small team at a growing company.

Work Environment

Office environment

Additional Skills Tags

Troubleshooting,Active directory,Ticketing system

Additional Skills & Qualifications

Outstanding communication skills.
Ability to work a flexible schedule (weekends & off-hours when needed).
Demonstrated ability to be a self-starter, work independently and achieve stated goals and objectives as required.
Strong customer focus and service orientation with the ability to work with business users at all levels of the organization and all levels of knowledge
Strong analytical, problem solving and troubleshooting skills.
Able to access cords and peripherals under and behind desks, lift and carry up to 25 pounds.
Smart Phone capable of supporting Teams, Outlook and Company Portal.
Professional appearance and demeanor, presentable for c-level support.