System Training Instructor

Role Title: System Training Instructor

Location: Nashville, TN ONSITE

Duration: Full-time with Apexon

Required Skills

• Experience facilitating training for a variety of audiences, including end users.
• Strong classroom and virtual facilitation skills.
• Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes.
• Ability to translate system functionality into clear, role-based instruction.
• Experience developing or delivering training using scenario-based and job-specific examples.
• Strong written and verbal communication skills.

• Ability to work in a fast-paced implementation environment and adapt to evolving training needs.

Responsibilities:

Deliver Provider Training over a 5-week training period using a mixed delivery approach.

• Support Help Desk Training prior to go-live, including walkthroughs and review of common issues and resolution steps.
• Support Knowledge Transfer sessions for train-the-trainer and technical functions.
• Deliver just-in-time training in person that includes business and program context to support data quality, system adoption, and effective system utilization.
• Support help desk personnel in understanding system-specific content related to common issues and questions, including Level 1 and Level 2 support scenarios.
• Coordinate with project, functional, and technical teams to stay aligned on system changes, workflows, and training content.