MuleSoft Production Support Engineer -W2 Contract

Overview

On Site
$40 - $50
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Conflict Resolution
Analytical Skill
API
Change Management
Cloud Computing
Communication
SOAP
Salesforce.com
Splunk
Web Services
Network Layer
Problem Solving
Dynatrace
ITIL
Git
Management
Microsoft Exchange
Mule
Continuous Delivery
Continuous Integration
Data Flow
Data Link Layer
Documentation
MuleSoft
Production Support
Real-time
Root Cause Analysis

Job Details

Title: MuleSoft Production Support Engineer

Location: Atlanta, GA / Charlotte, NC

Onsite / Remote: Onsite Only

Job Description

We are seeking a MuleSoft Production Support Engineer to provide L2/L3 support for MuleSoft integrations, APIs, and connected systems in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting, monitoring, and analytical skills with hands-on experience in MuleSoft Anypoint Platform and production support operations.

< data-start="666" data-end="692">Responsibilities:</>

  • Provide L2/L3 production support for MuleSoft integrations, APIs, and connected systems.

  • Monitor application performance, identify bottlenecks, and ensure high system availability.

  • Analyze and triage production issues related to Mule flows, connectors, and data transformations.

  • Perform root cause analysis (RCA) and implement preventive/corrective actions.

  • Coordinate with development, Salesforce, and infrastructure teams to resolve issues.

  • Support deployment and release activities across lower and production environments.

  • Participate in on-call and weekend rotations as part of production operations.

  • Maintain detailed documentation for support procedures, incident resolutions, and configuration changes.

  • Work closely with business and IT teams to ensure seamless data flow across systems.

Required Skills & Experience

  • Strong hands-on experience with MuleSoft Anypoint Studio, Anypoint Platform, API Manager, API Exchange, and Monitoring tools.

  • Solid understanding of API-led connectivity, RAML, Mule flows, REST/SOAP services, and integration protocols.

  • Proven experience in production support and troubleshooting for real-time integration issues.

  • Proficiency with monitoring tools such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace.

  • Strong problem-solving, triaging, and communication skills.

  • Familiarity with CI/CD pipelines and Git-based deployments for MuleSoft.

  • Experience with incident, problem, and change management (ITIL framework preferred).

  • Exposure to cloud platforms and API Gateway management.

  • Working knowledge of Salesforce integration and web services.

  • Ability to work flexible hours, including second shifts and on-call/weekend schedules.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.