Business Analyst - Mobile Workforce

Title: Business Analyst - Mobile Workforce
Location: San Jose, CA
Duration: 3 Mos CTH


SUMMARY:

The Mobile Workforce Business Analyst will provide technical support to the Unified Mobile Computing Platform including aligning user requirements between IT and the operating departments.

RESPONSIBILITIES:

• Meets with governing body of stakeholders to obtain sponsorship and arranges funding for changes to existing functionality and new features
• Gathers functional business requirements by interviewing and collaborating with end-users and other stakeholders; translates them into functional/technical specifications and process flow diagrams and works with Scrum Product Owner to create user stories
• Facilitates discussions between end-users, vendors, and the IT department
• Serves as the primary contact for end-user support
• Administers all system user accounts
• Performs Unified Mobile Workforce system tests, identifies bugs, and tracks the bugs in the product backlog
• Coordinates integration tests between users and vendors of systems that integrate with the Enterprise Mobile Workforce system
• Provides data for reporting
• Configures system and develops reports to meet specified business requirements
• Facilitates user group meetings, feedback sessions, software demonstrations, and training
• Manages multiple tasks with competing deadlines to ensure minimal impact to functional users
• Coordinates upgrades, enhancements, or fixes to existing or new systems as requested
• Complies with Sarbanes-Oxley (SOX) controls and requirements

QUALIFICATIONS:

• Bachelor's degree, related water utility field and/or equivalent relevant experience
• Background in software support or utility and field operations with direct end-user contact
• Experience working in an Scrum environment
• Experience with a unified mobile computing platform or closely related dispatch and/or field operations product
• Demonstrated commitment to providing outstanding end-user service
• Demonstrated organizational and time management skills
• Demonstrated project management skills
• Experience with Agile project management software like Atlassian Jira Software
• Knowledge of SOX controls
• Experience writing Scrum user stories
• Certified Scrum Product Owner (CSPO) certification - Nice to Have
• Experience using a knowledge management tool like Atlassian Confluence
• Good problem-solving and troubleshooting skills
• Experience creating process flow diagrams
• Experience writing user acceptance tests