Business Analyst - Mobile Workforce


Contract: Independent, W2

  • No Travel Required

Job Description

Title: Business Analyst - Mobile Workforce
Location: San Jose, CA
Duration: 3 Mos CTH


The Mobile Workforce Business Analyst will provide technical support to the Unified Mobile Computing Platform including aligning user requirements between IT and the operating departments.

  • Meets with governing body of stakeholders to obtain sponsorship and arranges funding for changes to existing functionality and new features
  • Gathers functional business requirements by interviewing and collaborating with end-users and other stakeholders; translates them into functional/technical specifications and process flow diagrams and works with Scrum Product Owner to create user stories
  • Facilitates discussions between end-users, vendors, and the IT department
  • Serves as the primary contact for end-user support
  • Administers all system user accounts
  • Performs Unified Mobile Workforce system tests, identifies bugs, and tracks the bugs in the product backlog
  • Coordinates integration tests between users and vendors of systems that integrate with the Enterprise Mobile Workforce system
  • Provides data for reporting
  • Configures system and develops reports to meet specified business requirements
  • Facilitates user group meetings, feedback sessions, software demonstrations, and training
  • Manages multiple tasks with competing deadlines to ensure minimal impact to functional users
  • Coordinates upgrades, enhancements, or fixes to existing or new systems as requested
  • Complies with Sarbanes-Oxley (SOX) controls and requirements

  • Bachelor's degree, related water utility field and/or equivalent relevant experience
  • Background in software support or utility and field operations with direct end-user contact
  • Experience working in an Scrum environment
  • Experience with a unified mobile computing platform or closely related dispatch and/or field operations product
  • Demonstrated commitment to providing outstanding end-user service
  • Demonstrated organizational and time management skills
  • Demonstrated project management skills
  • Experience with Agile project management software like Atlassian Jira Software
  • Knowledge of SOX controls
  • Experience writing Scrum user stories
  • Certified Scrum Product Owner (CSPO) certification - Nice to Have
  • Experience using a knowledge management tool like Atlassian Confluence
  • Good problem-solving and troubleshooting skills
  • Experience creating process flow diagrams
  • Experience writing user acceptance tests