NOC Technician

$45,000 - $550,000

Full Time


    customersexcellent customer serviceNetworkCiscoJunipertrouble shootingTicketing systems

    Job Description

    Your Value to Our Client & Team

    Skyline Operations is a team of creative problem solvers who are expected to work independently and as part of a collaborative group, to resolve network incidents, fulfill requests, proactively identify problems and help determine permanent solutions for our customers. Skyline is dedicated to providing excellent customer service, and building partnerships, and relationships with our customers. Productive Interactions and conveying operational information in ways that they can understand are paramount to the success of the Skyline Operations team.

    Core Responsibilities:

    Event Management

    • Evaluating incoming alerts and assess impact/urgency
    • Evaluation of Incident/Problem/Request for all departments within the organization to ensure tickets are worked and routed accordingly
    • Thorough investigation of events, ensuring no outages are missed
    • Automated ticket evaluation and response

    Incident and Request Response

    • Reviewing tickets to ensure timely response
    • Coordinate dispatches
    • Dispatching to field locations for Break/Fix
    • Restore incidents and requests within SLA Targets
    • Communicating status updates to clients and internal resources in a timely and accurate manner.
    • Creating problem tickets as required at completion of incidents/requests

    Operational Management

    • Process creation and refinement
    • Assist in writing standard operating procedures for repetitive task
    • Running daily/weekly/quarterly operational reports
    • Completing daily operational checklist when needed

    *He or she must be willing and able to work shifts to support a 24x7x365 environment, including weekends and holidays. This full-time position reports to the Managed Services Center Team Lead.