ServiceNow with IGA Architect

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 8 month(s)

Skills

html
JavaScript
Powershell
CSS
Active Directory
Change Management
INCIDENT MANAGEMENT
Problem management
CMDB
ServiceNow ITSM
Major Incident Management
and Request Management
ITIL 4 framework
CSDM framework
ServiceNow with the IGA solution
and API integrations
Role Based Access

Job Details

Role: ServiceNow ITSM Architect with IGA Experience

Location: Jefferson City, MO

Duration: 8 months

Experience qualifications:

1. 5+ years 'experience configuring and customizing ServiceNow ITSM to include CMDB, Incident Management, Problem Management, Major Incident Management, Change Management, and Request Management

2. 5+ years' experience with implementing the ITIL 4 framework

3. 5+ years' experience with implementing the CSDM framework

4. 2+ years' experience ServiceNow with the IGA solution

5. Proficiency in JavaScript, HTML, CSS, and API integrations to build and customize workflows and user interfaces

6. Ability to troubleshoot issues during implementation

7. ServiceNow Certifications in CSA, CAD, CIS preferred

8. 2+ years' experience in the following areas:

i. Communication skills

ii. Knowledge of ITIL 4 framework

iii. Familiarity with M365

iv. Understanding of Microsoft Active Directory

v. Ability to use PowerShell

vi. Experience with Role Based Access

ServiceNow ITSM Implementation Deliverables

Must review and update the following documentation:

- Process design documents

- Architecture diagrams

- Business Requirements

- Document methodology for review with product and platform owners.

Must provide/develop the following configurations and integrations:

- Configure ServiceNow ITSM and required integrations

- Validate and configure ITOM Discovery

- Develop automated test scripts (ATF)

- Review and approve ServiceNow configurations

- Configure real-time data exchange with MOVERS

Must conduct testing and provide a documented Test Plan to include:

- Running ATF scripts

- Conducting unit testing

- Facilitate State's user acceptance testing (UAT)

- Resolve defects and issues identified in UAT

-

Must provide a documented Training Plan and conduct training:

- Tailor training content to the State's specific ITSM implementation

- Provide detailed user guides in electronic format

- Provide train-the-trainer sessions

Must provide deployment of solution to Production

- Deploy platform configurations from Dev to Test to Prod environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.