Field Services Technician


Waltham, MA
Full Time


IPsecFinancial servicesLANAutomationCitrix XenAppInventoryAsset managementComputer scienceRecruitingMicrosoft OfficeCProfessional developmentIssue trackingOERCustomer serviceTechnical trainingActive DirectorySQLManagementSoftware testingSAP BASISMicrosoft WindowsOS XA+Microsoft Operating SystemsAttention to detailProblem solvingTrainingSSLDataInvestmentsMergers and acquisitionsEffective communicationAnalytical skillOperating systemsDatabaseHealth careComputer hardwareField serviceVirtual private network

Job Details

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Field Services Technician

Locations: Waltham, MA

Get To Know The Team:

Field Services Technicians work with internal users within a corporate environment to provide level one and two technical assistance. They provide support to global ASP clients and utilize troubleshooting skills to solve problems as needed.

Why You Will Love It Here!
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:
  • Responsible for all aspects of installation, configuration, maintenance, and delivery of all standard end user hardware and software, including Windows and MacOS devices
  • Maintain accurate inventory, assign asset tags and maintain asset management data for all end user hardware and peripherals
  • Provide frontline customer service in complex/high profile work areas, either remotely or at the end user's location, using troubleshooting and technical skills to resolve complex problems and perform maintenance tasks
  • Works proficiently with hardware and software testing tools and techniques and possesses a strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment
  • Regularly serve as a technical resource for others within the organization
  • Perform password resets and administer users in an active directory environment
  • Monitor/update ticketing system and making sure they are addressed in a timely fashion
  • Remotely troubleshoot technical issues over the phone or through email
  • Assist supervisor to streamline daily support procedures
  • Document changes in procedures and in automation of both daily support and maintenance of systems

What You Will Bring:
  • Requires Bachelor's degree in Computer Science/related field or equivalent technical training and work experience
  • 3+ years of relevant experience and a strong knowledge of hardware, Microsoft Operating systems and Windows Domains
  • Database experience (SQL/MSAccess) is a plus
  • Experience with Active Directory, VPN (IPSec/SSL) software
  • Experience with Citrix Presentation Server
  • Experience with Windows workstation/server operating systems and Microsoft Office Suite
  • Experience with MacOS and Apple devices is a plus
  • Strong problem solving and analytical skills
  • Effective communication skills
  • Detailed knowledge and understanding of the relevant technologies and platforms
  • Ability to function and contribute in a team environment
  • Strong attention to detail
  • Ability to work in fast-paced environment

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at .


Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

About SS & C Technologies Inc