Senior Engineering Manager - Salesforce


On Site
Full Time


Customer experience
Analytical skill
IT strategy
System integration
Team leadership
Continuous improvement
Thought leadership
Release management
Offshore development
Disaster recovery
Computer science
Information systems
Customer relationship management
Data migration
Cloud computing
Project management
Value engineering

Job Details

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today?

Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience, and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

As a Senior Salesforce Engineering Manager with a focus on Marketing Cloud, Marketing Cloud Personalization, and Data Cloud, you will be responsible for overseeing and driving the technical strategy and implementation of Salesforce solutions to support the marketing, sales, and service objectives of our organization. Your role will encompass project management, system integration/engineering/architecture, team leadership, and ensuring adherence to best practices.

What you'll do.....
  • Lead and manage technical projects within the Salesforce ecosystem, specifically focusing on Marketing Cloud, Marketing Cloud Personalization, Data Cloud, Sales Cloud, Service Cloud, Platform Development, and Salesforce Integrations.
    • Direct and manage multiple teams and projects to meet business goals.
    • Foster a continuous improvement mindset by developing and refining processes.
  • Understand and translate sales, service center, and marketing strategies into system and process requirements.
    • Ensure successful implementation and alignment with business objectives.
  • Provide thought leadership and recommend best practices for Salesforce solutions.
    • Lead engineering team through architecting short-, mid-, and long-term state solutions
    • Identify dependencies on other systems and develop comprehensive solutions for complex problems
  • Manage Salesforce integration patterns, data migration practices, and adhere to governor limits.Collaborate with internal IT teams, data migration, security, and release management groups to achieve development milestones.
    • Engage and interact with Senior IT and business leadership to align on strategic goals.
    • Navigate a matrixed IT organization and effectively manage onshore and offshore development teams, including third-party vendors.
  • Define, monitor, and optimize DevOps and Agile KPIs and metrics.
    • Ensure Salesforce DevOps tools and processes are well-documented and shared across the team to prevent single points of failure.
    • Mentor, coach, and train individuals and teams on DevOps best practices.
    • Lead complex SAFe Agile initiatives to drive Salesforce projects or programs.
  • Monitor Salesforce platform performance, security, backup, disaster recovery, and user access processes.
    • Develop and implement plans to ensure system integrity and reliability.

You'll have....
  • Bachelor's degree in computer science, information systems or related fields
  • 10+ years experience in managing/leading CRM/Salesforce projects and teams.
  • 3+ years' of experience and knowledge of end-to-end Salesforce system delivery from design, development, integrations, data migrations/loads, transition into production operations.

Even better, you may have....
  • Salesforce certifications like Platform Development, Sales Cloud and/or Service Cloud, Salesforce Marketing Cloud etc. is plus.
  • Project Management methodologies and tools, preferably SAFe Agile methodologies, Jira and Rally tools.
  • Familiar with DevOps and Automation tools and processes pertaining to Salesforce platform.
  • Experience in Automotive industry is plus

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

2024 New Hire Benefits Summary

This position is for a Salary Grade LL6

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-

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