UX Product Manager

Full Time

    Job Description

    Job#: 1319565

    Job Description:

    UX Product Manager
    Des Moines, IA (Hybrid)

    Must have Digital, UX, Agile and Product Management experience. Applicants may email their resume directly to our digital focused recruiter Hunter at


    About the Career: You will serve in key leadership and execution role within a team responsible for creating and managing a member experience product vision, strategy, and roadmap in support of corporate goals and objectives. You will manage the process responsible for defining, prioritizing, and executing user and member experience roadmap across all functional domains. You will provide oversight and direction to ensure the overall member experience is managed as a product, in alignment with corporate strategies and delivery of a continuously optimized user experience. Using effective relationship management skills, you will collaborate with stakeholders across the organization to define and prioritize member experience needs for new features and enhancements to bring together an experience product vision.


    • Bachelor's Degree in Computer Interaction, Cognitive Science, Engineering, Ergonomics, Computer Science, Business Administration or Industrial Design or direct and applicable work experience
    • Minimum of 7+ years of relevant experience, including expertise in design thinking, and lean and agile software delivery, including at least two years of informal leadership experience
    • Proven and successful track record in ideating, developing, and delivering on a broad operations strategy for the customer experience (preferable in the consumer market)
    • Ability to think strategically and cross-divisional with a strong consumer focus
    • Demonstrated experience using product management discipline
    • Strong verbal and written communication skills, including experience engaging executives and other stakeholders important in decision making
    • Demonstrated ability making data-driven business decisions
    • The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers
    • Software Development Lifecycle (SDLC) knowledge
    • Travel 5-10%

    • Prior experience from a leading consumer brand recognized by customers for experience
    • Consumer product or internet software product management experience
    • Three or more years working in or with lean and agile software delivery teams
    • More than three years working with design professionals, within a design thinking process

    • Own and drive the member experience product lifecycle from concept creation through execution, and into optimization after member experiences launch.
    • Review, synthesize, and prioritize member experience product roadmaps across all functional domains and clearly articulate the experience roadmap, vision, priorities and requirements to stakeholders and leadership
    • In collaboration with leadership, facilitate workshops to define the strategy, goals, metrics and roadmaps for member experience products used by internal and external customers. Deliver on a multi-year strategic roadmap across all domains, consistently evaluating other projects, business needs, user/member needs, and organizational goals.
    • Using expertise across channels on the member experience product's user base ensure teams leverage research/analytics/feedback (user and market research, multi-channel economics, user personas and segmentation, optimization methods and ongoing operational feedback) to create efficient, cost-effective solutions that address those needs. Foster the use and incorporation of research, feedback and performance data into decision-making and iterate on features and functionality to achieve member experience product/market fit, and positive user experiences.
    • Provide oversight within each experience channel for the overall management of the strategic investment in the member experience product. Participate in the project governance process, clearly articulating the collective value of new features and functionality for the member experience.
    • Partner with leadership, technical experts, user experience design experts, business process execution teams and other stakeholders to create logical feature/functionality multi-year release plans.
    • Lead member experience ideation and design thinking sessions in cooperation with appropriate stakeholders to ensure goals are accounted for in the experience roadmap, ensuring detailed requirements are in alignment with member experience goals and roadmap, and member experience designs are in alignment with user goals.
    • Partner closely with the Business Process Execution teams during the discover, design, and delivery phases of Experience Design work. Ensure the execution of member experience product roadmaps are effectively aligned to active and planned projects.
    • Pursue opportunities to use member experience outcomes for process improvements the help reduce costs, improve service, reduce risk, and gain competitive advantage.

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .