Salesforce Adoption & Process Manager


On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)


Business Process
Change Management

Job Details

AVA Consulting is seeking a Salesforce Adoption & Process (BPM) Manager

Location: Austin, TX

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.


Join our client s Seller CRM team as a Salesforce Adoption and Process Manager, where you will play a pivotal role in enhancing Salesforce CRM utilization. Your mission will be to spearhead user adoption strategies for Sales Cloud and Experience Cloud, serving as the vital conduit between clients Salesforce user base and the Seller CRM Product team. They are looking for a candidate with a robust background in Salesforce consultancy, adept in business process design, and skilled in change management.

Key Responsibilities:

  • Engage with departments not yet utilizing Salesforce CRM to pinpoint and integrate process improvements within the platform.
  • Evaluate current processes using workflow process maps and structured business process discoveries.
  • Design optimized future-state processes using Lean methodologies to enhance efficiency.
  • Craft and execute a comprehensive Salesforce adoption strategy to boost user engagement organization-wide.
  • Facilitate smooth Salesforce migrations through effective change communications.
  • Perform training needs assessments, identifying knowledge gaps, and formulate targeted training initiatives.
  • Create and conduct training sessions to educate users on Salesforce features and best practices, ensuring full realization of the platform's benefits.
  • Offer continuous support to users, ensuring proficient and effective Salesforce use.
  • Establish clear adoption success metrics, monitor user engagement, and pinpoint areas for enhancement.
  • Lead change management efforts to foster Salesforce adoption.


  • At least 3 years of experience in Salesforce or CRM consultancy, business process design or change management.
  • Expertise in at least one core area: Lead Management, Customer Support, Account Management, or Category Management best practices and standards.
  • Analytical mindset with strong sales acumen.
  • Salesforce certifications are highly regarded.
  • Experienced in workflow business process mapping.
  • Exceptional communication and interpersonal skills.
  • Capable of collaborating with a global team across various time zones.
  • Required to attend the office three days per week.
  • Proactive and execution-focused.

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting



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